This article explains warranty limitations, replacement options, and what information may be needed to move forward.
Warranty Coverage Limitations
The RPLATE warranty covers electronic and manufacturing defects. It does not cover physical damage caused by external forces.
Examples of damage that are not covered include:
Cracked or shattered screens
Impact damage from accidents or road debris
Car wash damage from rollers, brushes, or high-pressure equipment
Bent brackets, broken mounts, or housing damage
Vandalism or attempted theft
If the screen is cracked, the plate may continue to function temporarily, but replacement is recommended to prevent water intrusion and further damage.
Replacement Options and Insurance
Replacement plates are available through Reviver for physically damaged units.
Replacement cost varies by plate model and service plan
Reviver Support can confirm current pricing and availability
Damage caused by a vehicle accident may be eligible for coverage under your auto insurance policy
Checking with your insurance provider may be helpful if the damage occurred during a collision.
Photos and Next Steps
Photos are often required to assess the damage and determine replacement options.
You may be asked to provide:
A clear photo of the damaged area
A wider photo showing the plate on the vehicle
Additional images if the damage occurred during a car wash or accident
To proceed, contact Reviver Support, describe how the damage occurred, and provide photos if requested. Support will guide you through replacement options and next steps.