Fragile is a third-party partner that offers a month-to-month subscription option for the RPLATE. This subscription is an alternative to purchasing the RPLATE outright.
How Fragile billing works
If you chose the Fragile subscription option:
Your monthly Fragile charge includes both the RPLATE hardware and the service plan in one bundled fee
You do not pay a separate service plan charge to Reviver
The RPLATE is rented, not owned
If you cancel the subscription, the RPLATE must be returned
If you instead purchased the RPLATE outright, Reviver bills the service plan separately.
Why you might see charges from both Fragile and Reviver
Customers using the Fragile subscription typically only see Fragile charges.
The only charge you may see from Reviver while using Fragile is a registration renewal fee, if you complete a vehicle registration renewal in the app.
Who to contact
Contact Fragile if your question is about:
Monthly subscription charges
Payments or billing issues
Canceling a hardware subscription
Fragile Support (email & text only):
Email: [email protected]
Text: 866-535-4185 (text only)
Contact Reviver Support if your question is about:
Hardware support or troubleshooting
Replacement parts
App access or features
Registration renewals