You’re still using a temporary plate
Personalization isn’t available while your vehicle is using a temporary plate. Once you’ve updated your RPLATE to your permanent plate number, personalization options should appear in the app.
Your service plan isn’t active
An active service plan is required to personalize your RPLATE. If your plan isn’t current, personalization options may be unavailable until your service is updated.
The app isn’t connected to your plate
To apply personalization changes, the Reviver app must be connected to your RPLATE. Make sure Bluetooth is on and your phone is synced to the plate. If you’re having trouble connecting, follow the in-app prompts to reconnect.
Personalization isn’t allowed in your state
Some states don’t currently allow banner messages or other personalization features. In these cases, the option won’t appear in the app.
If you’re unsure which of these applies to you, Reviver Support can help confirm your setup and explain what’s available.