Important to understand first
If you purchased your RPLATE with an included service plan, that plan is Premium.
You will keep Premium for the full length of the included service term. You cannot downgrade during that included period, and nothing will change right away.
What you can do is choose which plan you want to roll into after the included Premium term ends.
If you do nothing, your plan will automatically renew into Premium at the end of the included term.
To make sure your plan renews into Plus or Essential instead, you must select the downgrade ahead of time.
What “cancel upcoming renewal” actually means
Canceling the upcoming renewal does not cancel your current Premium plan and does not turn off your service.
It simply tells the system:
“When my included Premium term ends, do not renew Premium.”
Once you cancel the upcoming renewal, you can choose the plan you want to start after your included term ends.
How to select a downgrade for after your included term ends
Open the Reviver app and sign in
Go to Account
Select Manage Your Service Plans
Tap the three dots (⋯)
Select Cancel Upcoming Renewal
Choose the plan you want to roll into next (Plus or Essential)
Confirm and verify the scheduled plan shows your selected downgrade
Your current Premium plan will remain active until the included service term ends. The new plan will start automatically at that time.
If you already see a Premium renewal scheduled
This is normal until you change it.
As long as you cancel the upcoming renewal and select a new plan before the included term ends, you will not be charged for Premium again.
Need help?
If anything doesn’t look right in the app or you’re unsure which plan you’re scheduled to move into, please contact Reviver Support and they can help walk you through it.